Service Follow-Up Messaging Policy
Last updated: May 17, 2026
This page explains how ServiceVoice AI supports text-based follow-up when a customer-initiated phone interaction is incomplete, interrupted, or otherwise does not capture enough information to complete the service request on the original call.
Example use case: a caller reaches a business line, begins a service inquiry, but hangs up, stays silent, disconnects early, or leaves incomplete information. In that case, the business may send a follow-up text to continue the already-started service conversation.
When a Follow-Up Text May Be Sent
A business using ServiceVoice AI-enabled workflows may send a text follow-up when:
- the customer initiated contact first,
- the original interaction was related to a service inquiry or support need,
- the phone interaction did not capture enough information to complete intake, and
- the follow-up text is being used to continue that same service interaction.
What These Messages Are For
These messages are designed to:
- confirm what service is needed,
- capture missing details such as location, urgency, or scheduling preference,
- help the business respond to an active customer request,
- reduce the chance that a genuine customer request dies in voicemail or incomplete intake.
What These Messages Are Not For
These workflows are not intended for purchased lists, unsolicited promotional blasts, or unrelated cold outreach. They exist to continue an interaction the customer already started.
Opt-Out and Control
Recipients can opt out by replying STOP. Once a recipient opts out, the workflow should suppress further non-essential follow-up texts unless a new permitted interaction occurs.
Related Policies
For broader text messaging terms, see our SMS Terms & Messaging Policy. For general information handling, see our Privacy Policy.
Contact
Questions can be sent to ServiceVoiceAI@gmail.com.
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